Terms of Sales

1.1. These general conditions of sale are applicable to all orders placed with the company Airsoft Gun France, SIRET: 80904514900014, and all invoices established by it. Consequently, any order at Airsoft Gun France implies consultation and prior acceptance of these general conditions of sale.

1.2. If one or more stipulations of the present general conditions of sale are held for not validated or declared such according to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their strength and their reach.


2.1. Orders are only made through our online store http://www.airsoft-gun.eu. You can order our products advertised as "In Stock", provided that the advertised quantity of one or more of these products is not erratic. The return of products in stock can be announced by an alert in the form of an email accessible on each product sheet. This request is purely informative and does not commit Airsoft Gun France to replenish this product, either in terms of quantities or delays.


Price and Payment
3.1. All the prices posted on the site are all taxes included (TTC) with the rate in force in France.

3.2. All prices provided on our products are only indicative and may be subject to readjustment at any time without notice. We apply the rates mentioned at the time of the passage of the order.

3.3. Airsoft Gun France reserves the right to refuse an order if the price and / or specifications of a product mentioned on the site is found to be incorrect due to a technical fault or human error.

3.4. The payment of goods and shipping costs related to the preparation and shipping of the order is made at the time of order. No goods are shipped before full payment of the order.

3.5. We offer you two different payment methods:

- PayPal (Visa, MasterCard, and other payment cards ...) But also, payments in several installments (3x) or with deadlines at +15J or +30J via Alma
- Bank transfer

3.6. For all orders paid by bank transfer, the shipment of goods will take place only after the final collection of payment.

3.7. Airsoft Gun France reserves the right to cancel an order made by bank transfer if the payment of this order has not been definitively validated within 5 days after the registration of the order on the Airsoft Gun France website. .


Shipping and delivery
4.1. Airsoft Gun France sells and delivers in the countries listed in our Terms of Delivery, and may occasionally agree to sell and deliver to other countries. Airsoft Gun France reserves the right to cancel and refund any order that does not fit these criteria after making contact with the person who placed the order.

4.2. Our delivery times vary depending on the country of destination, those displayed when ordering are purely indicative. We can not be held responsible for any delays due to the chosen carrier when ordering.

4.3. If you order one or more items and you choose to have it delivered either to your home or to a relay point but you are not going to collect the package (relay point) or that there are no possibilities for the driver to attempt to deliver. The parcel will come back to us, the transport company imposes a fixed fine on us for non-receipt and return of parcels in the amount of 5€ for Belgium and 10€ for other European countries. Amount of delivery and fine which will be claimed from you, during a return and/or a refund. 

4.4. Airsoft Gun France is released from its obligation of delivery in cases of force majeure and fortuitous events, in cases of internal strike, popular movement or wartime events.

4.5. The formalities of shipping, transport and delivery of the goods are fulfilled by the seller for the exclusive account of the customer. It is therefore his responsibility to check the good condition of the products delivered to him by the carrier. In case of damage to the products, the customer must mention it on the delivery note and refuse the package, a new identical product, and subject to availability, you will be returned without charge. The mention "subject to unpacking" has no value. The consumer will have to inform Airsoft Gun France of this refusal of parcel, by email or telephone, by mentioning the number of order. We will not be able to accept any claim related to the transport if reservations were not included on the delivery note.

4.6. In case of misplacement of the package, we will contact the carrier to start an investigation. All efforts will be made, as long as necessary, to find this package. If applicable Airsoft Gun France will be reimbursed by the carrier and will deliver, subject to availability, a new identical package and at its expense.

4.7. In the event of a delivery error (consignee error or products delivered that do not comply with the order), Airsoft Gun France will bear all the costs of return and reshipment.

4.8. In case of impossibility of delivery whose reason would be related to the purchaser (address misinformed, no complaint of the parcel, etc ...), the expenses of redirection are with the load of the purchaser.

4.9. In the case of a temporary out of stock on an item, Airsoft Gun France reserves the right to break up the order if it includes several items. In this case, additional shipping costs are borne by Airsoft Gun France.

4.10. Each customer orders with knowledge of the rules specific to his country or region. In case of blockage or return to the shipper, Airsoft Gun France can not be held responsible. In case of request for refund or new return, the shipping costs remain the responsibility of the customer except exceptional case seen and heard by Airsoft Gun France.

4.11. All return parcels should be at the following address and with tracking number:

Airsoft Gun Belgium
Chaussée de Wavre 240
1390 Grez-doiceau


5.1. In accordance with articles 1641 and following of the Civil Code, the products sold by Airsoft Gun France are guaranteed against hidden defects. This warranty is exclusive of all other guarantees, including any guarantee of result as to the satisfaction of the specific needs of the customer.

5.2. The replicas sold by Airsoft Gun France have a mechanical warranty of 12 months for replicas with electrical operation, with the exception of replicas type "AEP" (Automatic Electric Pistol) whose warranty is 6 months, and a warranty Mechanical 6 months for gas replicas and manual reloading by spring. This warranty is valid only in the context of normal use by good father and no aesthetic and mechanical manipulation, according to the technical specifications of the manufacturer.

5.3. Airsoft Gun France places a restriction on this guarantee on parts with rapid wear or that may break prematurely due to improper handling by the buyer, namely:

- Gears and pistons for electrically operated replicas
- Air nozzles and seals for gas-operated replicas
- Pistons for replicas with manual reloading by spring
- Arming rods for M870 and Tokyo Marui brand replicas

5.4. Airsoft Gun France tests the batteries before sending. These are therefore not covered by any guarantee, the causes of malfunctions caused by the end user being too numerous.

5.5. Airsoft Gun France tests gas chargers before shipment. These are therefore not covered by any guarantee. CO² chargers are covered by a 14 days warranty from the date of shipment.

5.6. The guarantee is nominative and can not be transferred to a third party. It only applies to natural persons. Legal persons (eg companies) can not take advantage of it.

5.7. Airsoft Gun France may have to refuse to take over a returned product if an operation performed on it has not been reported and / or approved by a technician from Airsoft Gun France.

5.8. Airsoft Gun France takes care of the repair costs (parts and labor) on the mechanical parts guaranteed. All other costs - and in particular the costs of shipping and forwarding - remain the responsibility of the buyer.

5.9. Airsoft Gun France take care of the repairs made necessary by a breakdown or a mechanical incident of random origin, are thus excluded all the operations of maintenance, adjustment, modification of electrical wiring, of development as well as the breakdowns or incidents resulting from normal or external wear and for gas replicas the proper use of a gas adapted to the replica as well as weather conditions.

Therefore are not supported and excluded from the warranty:

- Damage resulting from an accident involving handling, fire, freezing, stealing or immersion of the replica
- Damage resulting from normal wear of the parts or a lack of maintenance by the user
- Damage resulting from excess, absence or insufficient lubrication
- Damage resulting from the processing of a replica by modifying the internal parts to increase the power of the replica - Damages resulting from the negligence of the user during the warranty period as well as those resulting from faults characterized by 'use

Also excluded from the warranty are any replicas with traces of tampering with the guarantee systems (label, rivet, screw, serial number and others).

5.10. The shipment by the purchaser of any product within the framework of the guarantee must imperatively be carried out as follows:

- The customer must contact the Airsoft Gun France customer service to arrange return and support of the defective product before shipping
- The defective product must be returned in its original packaging and accompanied by all its original accessories, if there are any
- A copy of the original invoice must be present in the parcel, which includes the date of purchase, as well as the shipping address of the original order. The product will be returned to this address unless explicitly stated otherwise. Invoices for orders placed on our site are available from the "My Account" area on the Airsoft Gun France website
- The package must imperatively be sent to the following address:

Airsoft Gun Belgium
Chaussée de Wavre 240
1390 Grez-doiceau


Withdrawal period
6.1. The buyer has a period of 14 calendar days to return, at its expense, the products do not suit him. This period runs from the day after the receipt of the product or products. This period expired, the buyer no longer has this right of withdrawal. When this period expires on a weekend or holiday, it is extended until the next business day.

6.2. The buyer must ensure that the product or products for which it is retracted are returned complete, in their original packaging and properly protected. The products and their accessories and packaging must be completely new and must not bear any trace of use. A duplicate of the original invoice must be included in the package.

6.3. In the event of the exercise of the right of retraction, the buyer can request either the refund of the sums collected, or an exchange of an amount equivalent to the sums paid.

6.4. In case of exercise of the right of withdrawal, Airsoft Gun France undertakes to refund the sums paid within a period of 21 days following receipt of the return.

6.5. Airsoft Gun France reserves the right to cancel a retraction on products personalized or posing a problem of hygiene (face masks, hoods, ...). If in doubt about the possibility of retracting on a product, the customer can contact the customer service for more information.


Loyalty program
7.1. The loyalty program allows you to benefit from a percentage of discount on all products sold by Airsoft Gun France, according to the schedule outlined in the "Loyalty Program" page.

7.2. Airsoft Gun France reserves the right to modify this schedule at any time without notice.


Protection of minors
8.1. All replicas proposed on this site are regulated by Decree No. 99-240 of 24 March 1999 prohibiting access to the product for minors; placing an order on the Airsoft Gun France website means that you are of legal age and that you have read our terms of sale and the aforementioned decree. Airsoft Gun France can not be held responsible for people who do not respect this decree.


Last updated: 01/10/2020

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